Eric Alexander Chebil Speaks on the First Real Estate Digital Concierge!

Faster Customer Service Responses

Vacation rental guests have a boatload of questions and inquiries from the moment they book your property to when they move out. From booking restaurant reservations to requesting extra towels, your front desk or in-house staff could have a lot on their plate daily.

However, a digital concierge can provide most of the solutions guests typically require from your employees, including simple questions such as WiFi passwords and restaurant specials. As a result, your employees can focus on answering complex inquiries that demand hands-on expertise. 

Save Money on Human Resources

Digital concierge technology can help you save significantly on human resources. For instance, instead of hiring a human concierge, you can leverage an AI-based tool to provide even better solutions to your visitors. Furthermore, with a virtual concierge handling basic inquiries from your guests, your staff can focus on the heavy lifting. 

Communicates Like a Real Human 

The text messaging communication platform on a digital concierge app features human-like conversational responses to provide guests with a seamless customer service experience. 

Instead of robotic conversational patterns and keyword-triggered responses that constantly require your visitors to repeat their questions, a digital concierge provides custom support that makes it seem like guests are being served by real people. 

The best part? For complex requests beyond the scope of AI technology, your virtual concierge will quickly connect guests to your in-house employees. 

Facilitate Visitor Interactions in Multiple Languages

Your vacation rental will likely attract diverse clients from different locations, several of which may be non-English speakers. That said, few things can heighten customer satisfaction like providing services in their native language. 

With a virtual concierge, you can interact with clients in their own language, ensuring that there’s no barrier to offering top-tier hospitality products. 

Trackable Visitor Information for Enhanced Marketing

You have access to conversation threads for each guest in your vacation rental with a digital concierge. From the moment they book the property and check in to other inquiries, such as laundry and driving directions, you can monitor everything in an organized thread. 

Even basic requests, like a wake-up call or an extra pillow, are trackable. This in-depth data tracking could provide helpful insight into consumer needs that could hugely benefit your marketing campaigns. 

Improved Online Reputation 

Digital concierges can help your staff resolve guest problems faster. With your concierge system checking in on your visitors throughout their stay, your employees will discover issues and handle them long before a negative review of your rental finds its way to TripAdvisor. 

With proactive customer service at the core of your enterprise, you can guarantee guest satisfaction even better.

Increased Onsite Spending 

The hospitality industry has typically leveraged traditional methods, such as signage and email, to increase guests’ onsite purchases and boost revenue. However, while these strategies may be effective in their own right, virtual concierges offer an improved alternative. 

A digital concierge can send guests timely texts about extended stay deals and reward/loyalty programs before they checkout. These targeted messages play a role in facilitating customer loyalty and increasing onsite purchase revenue.